How can we help you?

You will need to contact your local police department. However, if the triggered alarm signifies an actual emergency, in most cases the authorities will notify the central monitoring station, which will then contact you.

You can disable access to your account from your mobile device. Log in to the Vivint account center, choose "Go!Control Web Access." Choose the "Mobile" tab and disable automatic login at the bottom of your screen.

Your cameras are protected in a few different ways. First, our technicians password protect your router to create a secure home network. Second, your cameras are password protected through your online account using the 256-bit encryption that protects vivint.com. Finally, only those with access to your online account can view your live feed.

Yes. We have monitoring staff available at all times, including nights, holidays, and weekends. We also have customer support agents available 24x7x365.

You can control your system remotely from anywhere using your smartphone, computer, or tablet. Whether you’re down the street or halfway around the world, it will work the same as long as you’re connected to the Internet.

You can control any piece of equipment that has a built-in Z-Wave or Zigbee device. This list includes your security system (through your touchscreen panel), your Vivint Smart Thermostat, your automatic door locks, video surveillance, and lighting and small appliance controls.

You can download an app for your Blackberry, Android, or iPhone by visiting vivint.com/mobile. This page will walk you through the process step by step.